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Have you ever attended a teleconference call where there was background noise which made it difficult to enjoy the call? Have you been on a call where participants are talking

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

over each other or someone is speaking and you have no idea what their name is? Maybe you could never contribute because every time the teleleader asked a question, there were

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

ne or two people who always jumped in and didn’t stop talking, and the teleleader didn’t have control of the situation.

For a telecall to be a pleasant and professional experie

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

ce, participants need to know how to use teleconference technology. As people register to participate, immediately send an email that gives guidelines and logistical informatio

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

for the teleconference number and passcode, the correct time, day and time zone. Include information on technical support in case of technical difficulties. Let participants k

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

ow how to disable call waiting or the implications of answering their second line while on the telecall.

Once you have made participants aware of telecall etiquette, you want t

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

eloquently handle issues as they happen on a telecall.

Even if you’ve sent out an email in advance, at the beginning of the call, take time to reiterate important points of te

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

leconference etiquette. For example, “I’d like to highlight a few tips about teleconference etiquette from the email I sent you. Here are some telecall etiquette tips that wil

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

make our call as enjoyable as possible for everyone. First, make sure you are in a quiet room, with no dogs, children or adults to distract you. If you do need to speak with

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

omeone, please ensure you have pressed the mute button on your telephone, or you can mute yourself on this telebridge by pressing *6, and at anytime you want to interact with us

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

on the call, just press *6 again to be able to speak. If you start speaking and I don’t acknowledge you, then you’ll know you are still on mute and we can’t hear you.

Please a

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

ways say your first name before you speak. For example, Chris here, then begin speaking and be as clear and succinct as you can. This is an interactive call so I’ll be asking

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

ou questions and for your ideas, so please be prepared to participate at any time. In order to make the most of what you get out of this call, I ask that you resist the urge t

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

multi-task.”

Lastly, remember to allow space for everyone to share, as some people need more time to reflect on their response before speaking, and it’s okay for there to be g

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

aps of silence on our call.

Does anyone have any questions or need any clarification on anything to do with telecall etiquette?”

That’s a sample of what I might say; then you

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

eed to graciously enforce those guidelines throughout the call. If you are hearing background noise, pause and say something like, “We’re getting a lot of background noise. It

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

sounds like someone is in the kitchen making dinner. Can you fix some for me?” Yes, it’s okay to have a bit of fun! Or if a dog barks, you can say it sounds like Fido agrees!

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

Sometimes you’ll have a person who is dominating the call, and if you don’t know how to handle the situation well, you could do damage to your professional reputation, and part

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

cipants might not want to keep participating. Remember, you don’t get a second chance to make a good first impression, and this is even more so in the virtual, invisible environ

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

ent where people can express their displeasure by sitting back and not participating or if they have a choice, simply hanging up and never attend your teleconference calls again

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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